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National Technologies Group Blog

National Technologies Group has been serving the Sydney area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How Language can Make or Break a Good Tech Support Team

For some businesses, seeking tech support means crossing some sort of language barrier. The IT department is its own nation-state: speaking in code, cables spilling from cupboards. Without the base knowledge and vocabulary required to speak to tech support, it can be difficult for colleagues from other departments to articulate technical issues, and make sure the solution they're getting is going to be effective.

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